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Imiller9
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AP52 on new box

virgin customer for 6 months after house move. Just in position to set up second box  so opened it and connected everything. Getting AP52 error, what's next please

Ian

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Superuser
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Re: AP52 on new box

Your box has been off the network for a while, so has missed vital updates. You can either call customer services on 150 or wait here for a response from the Forum Team. They will arrange signals to be sent to the box to reactivate it.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Superuser
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Re: AP52 on new box

Your box has been off the network for a while, so has missed vital updates. You can either call customer services on 150 or wait here for a response from the Forum Team. They will arrange signals to be sent to the box to reactivate it.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Forum Team
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Re: AP52 on new box

Hello Imiller9,

 

Welcome to the community Smiley Happy

 

Sorry to hear this has happened so what I would like to do is arrange for a technician to visit your property to take a look at this for you so if you click on the purple envelope at the top right of the screen you will see a message waiting for you.

 

Talk to you soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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