We have recently had an extension completed which meant our second VHD Box was disconnected. It is now switched on and it boots up to stop at a message AP52, despite trying various resets and switching on and off etc.
The other one is fine, so it can't be an area fault and the 'status' page on here says there are no area faults anyway
Any suggestions - I would SO like not to call customer services!
Its liable the prolonged disconnection has resulted in the box missing updates that keep it operable. Either give customer services a call on 150 from your Virgin phone, or wait here for a response from the forum team, which might not be until next week.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
I think it's quite likely that the cable has become damaged or is not plugged in some how.
Sort of - the boxes are intended to be on and connected to the network all the time. If they're not connected for an extended period (say during a renovation), then they're disabled and prevented from accessing the network so that they can't be sold on and used elsewhere.
If you still have an active account with VM, then a short call (or using the online chat) will get it reactivated and permit it to connect again.
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