Your website claims there are no issues in my area but we've seen nothing but 319 errors when trying to use on demand for a week!
I decide that I must say something as this is even lower than you usual standards and, on the phone, there's a message to acknowledge the issue.
Still no timescales or anything useful but a vague 'our engineers are investigating' message.
I get the impression that Virgin Media is someone's part time hobby, with the infrastructure held together with chewing gum and tape rather than a professional digital company. The true picture is certainly not how it was sold to me. Such a disappointment.
We are the same, live in the ME2 area, finally got through and they said the On Demand service wont be working till Nov 9th at earliest.. Considering we mainly watch boxsets in the evening, this is not acceptable.
I asked what they would remove off the bill, they said nothing as they are not the service provider for this and its out of there control..
I pointed out as I pay them, they are my service provider.... But as we know if its not in the script there customer support get confused.
I spoke to Customer services again last night (9th Nov) as thats when they said it would be back on, and it wasnt, they promised it be back on 10th Nov and I get a text... Guess what its still not on...
Considering Box sets and sports is all I watch it pretty much annoying paying for an incomplete service...
Ours here is now working again but still says will be resolved by 17th so worth a check. I think Virgin have done themselves no favours with the way this has been handled, and I still feel that I was sold a pack of lies from the off. My contact can't be over soon enough.
Anyway, I hope yours gets fixed (and stays fixed) too everyone. Onwards and upwards...
Thanks for letting me know. I've sent the details of this to our fault techs, who have been working on a resolution for this issue. We apologise for the inconvenience this causes.
If you would like to track updates on this fault, please visit our Service Status page and put in your post code or telephone number to check for faults in your area and the fix estimated time frame. Please be aware that this is an estimated time frame, while we are working to resolve the issue as quickly as we can, complexities with the fault may cause the estimated fix time to be extended.
Customers can also check their services by calling our automated faults service on 150 from their Virgin Media phone or call us free at 0800 561 0061 to hear the live service updates.
Virgin Media Forum Team
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