We've been without on demand, like so many, for the past 3 days at least. We're getting error code 1033 on our V+HD box. Phoned VM this evening. Yes, something is wrong, we'll need to send a tech out. How about in 8 days time. Sorry, when? Yes, sorry, but next weekend is the earliest.
Now, I have a pretty full vocabulary when it comes to swearing, but I know it's not the fault of the woman at the call centre, so I hold my tongue. However, **bleep** is going on VM? I mean, really? This is completely unacceptable. I'll be keeping an eye out for the credit you will apply to my account on the next bill.