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Pariscwilliams
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7402 won't go away 😡

I have a 7402 on my screen that won't budge even after resetting the box. Virgin media helpline is absolutely no help what so ever. I pay my bills on time so what's the problem?
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Re: 7402 won't go away 😡

Hi there Pariscwilliams, 

 

I'd like to take this opportunity to welcome you to the forums and say that I'm really sorry to hear that you've been getting this error message on your TiVo®. 

I've done some investigations from my end and saw an issue, so I sent some signals to your TiVo® in order to refresh everything. This may take up to 24 hours to complete, but will normally be a lot quicker. Should you still be experiencing this issue after the 24 hours have passed, please let me know. 

This type of fault is normally caused by the TiVo® being powered off for some time, or a prolonged loss of signal. So it's always best to leave the power on so the box can get regular updates. 

Please let me know how it all goes. 

Many thanks and apologies once again. 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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angiepooos
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Re: 7402 won't go away 😡

How can you identify me correctly from this message in order to send a signal? I'm confused.

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BinghamBloke
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Re: 7402 won't go away 😡

You are probably replying from home using a Virgin BB connection so they tracked you that way
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Re: 7402 won't go away 😡

Hi Angiepooos, 

We're aware that some customers may be experiencing an error with On Demand and Network Availability. 

We currently have a message on the top of this page where we will provide any further updates we receive. 

 

TiVo® Network Availability issues.

 

Apologies once again. 

 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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