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7011 code

hi can anyone help i have recieved a tivo box today and its not working when trying to set up this come up on set up

Checking Connections

Checking Digital Signal Levels

Configuring IP connections

Checking Cable Signal Strength

Configuring Network Settings


when it gets to configuring the IP connection it come ups error 7011 i have rang virgin twice now and they have sent signals over etc but no good its been 3 hours now and still nothing.

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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: 7011 code

Hi Sophie1812,


Thank you for coming in and sharing your comment. It's great to hear that you've decided to have TiVo Smiley Happy


I've had a look here and I can see you're not online, I would like to help here and if you've not been able to call in and sort this I'd like to arrange an engineer out Smiley Happy


I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
Get back to me when you can and also I'd like to welcome you into the Community Smiley Happy

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