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howie2519
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4days without internet

Just phoned virgin media got no internet which said there is a line fault but can not get an engineer out till the 28th December how bad is that so no internet over Christmas this is not good customer service when you are paying for a service you expect better customer service I have had nothing but bad experience with virgin I'm most definitelygoing to change my supplier that's 4days with out internet and tv over Christmas virgin media needs to get their act together

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jb66
Alessandro Volta
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Re: 4days without internet

Did you expect a same day call out?
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Superuser
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Re: 4days without internet

Doubt very much you would have got a better response from any other provider in the Xmas period. A neighbour of mine had a problem with their BT line last year on 24 Dec & was waiting until New Year before it was fixed.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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howie2519
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Re: 4days without internet

Well I didn't expect 4days plus they said they would credit my account which they haven't
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