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Message 1 of 8 (58 Views)

401 and 453

Why do i get "on demand is unavailable" code 453 and then 401?
I'm a new customer, so do I need my box re-jigging (technical term)
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Message 2 of 8 (37 Views)

Re: 401 and 453

Hello Pellza,

 

Thanks for making us aware about this on the community.

 

Can I just check what On Demand programs this is happening on and whether rebooting the box by the mains makes any difference?

 

Looking forward to hearing from you.

Rose
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Message 3 of 8 (36 Views)

Re: 401 and 453

Hi,
I have rebooted and it still happens. The show I was trying to watch was deadliest catch. But it also happened when I was watching the Warcraft movie.
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Message 4 of 8 (30 Views)

Re: 401 and 453

Thanks for getting back to me.

 

I'll need to get this raised if it hasn't been already so I'll just need to know whether this is still happening and what error message you're seeing for both.

 

I'll also need to know what path you choose to find them, for example Home - On Demand - Channel and so on.

 

Speak soon.

Rose
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Message 5 of 8 (23 Views)

Re: 401 and 453

Hi Rose,
It is still happening, same codes.

I go through the search menu to find the show. But I also tried on the catch up list. I tried recording it and viewing from the menu. It plays up until the end of the first advert and then stops
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Message 6 of 8 (20 Views)

Re: 401 and 453

Thanks, before I can raise this I need to know as much information as possible.

 

When I search for Deadliest Catch I am finding 20 episodes within series 12 so I need to know which one it is and what error code you're seeing, whether it's 401 or 453.

 

Speak to you soon.

 

 

Rose
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Message 7 of 8 (17 Views)

Re: 401 and 453

Hi Rose,
It is all of them, I tried them randomly to check it wasn't the episode that was corrupted.
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Message 8 of 8 (14 Views)

Re: 401 and 453

Okay thank you, I have just raised this for you so hopefully we can resolve it for you soon.

 

If I have any further updates I'll be in touch.

 

Speak soon

Rose
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