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bigkev3579
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1tb swapped for 500gb?????

Hi looki for some advice before I go through the long and often arduous process of phoning customer service again. My old 1tb tivos hdd died and they sent a engineer out to replace it but I've just noticed that he has put in a 500gb tivo. Obviously I'm not happy as I paid extra originally to get the bigger hdd. Is it worth phoning or will they simply try and fob me off. I only ask as I can still cancel my contract
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Superuser
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Re: 1tb swapped for 500gb?????

You should have had a like for like replacement i.e you should still have a 1TB box. It should be easy for Virgin Media to identify that an error has happened and fix it for you.
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I work for Virgin Media - but all opinions posted here are my own
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Forum Team
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Re: 1tb swapped for 500gb?????

Many thanks for your post bigkev3579 and apologies for this mix up! Smiley Sad

 

As mentioned by BenMcr, this should have been a like-for-like replacement.

 

I've sent you a private message so that we can discuss this some more and look to get this rectified for you.

 

Speak soon,

 

Nat_J


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