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HeidiM
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£100 Joining Voucher not received??

When do I receive my £100 voucher as my package was installed on 1st February 2017?? Thanks.

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Re: £100 Joining Voucher not received??

Hi HeidiM,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy
 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: £100 Joining Voucher not received??

Hi HeidiM,

 

Thanks for your patience whilst I looked into this for you. The team have come back to me now and have confirmed eligibility. Smiley Very Happy

 

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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