Menu
Reply
  • 1
  • 0
  • 0
susanconnolly
Just joined
98 Views
Message 1 of 2
Flag for a moderator

10,000 Irish homes had their TV service shut off 19th april 2016

I was one of the 10 000 customers who had their TV service shut off in April it has something to do with MMDS service. Anyway, I was paying by direct debit and Virgin took the money out of my account in April for May despite the fact that the service was shut down. I was told on phone by a customer rep I would get a cheque in post for the amount, but no cheque has arrived. Has anyone else had this problem ? Did they get their money back or do I need to contact ComReg.

Susan

0 Kudos
  • 10.31K
  • 917
  • 2.1K
Superuser
Superuser
94 Views
Message 2 of 2
Flag for a moderator

Re: 10,000 Irish homes had their TV service shut off 19th april 2016

Unfortunately, this is the community support forum for UK customers.

You will have to address your issue with the Irish company:

https://www.virginmedia.ie/contact/

https://www.virginmedia.ie/mmds/