Anyone else having a problem with the v6 responding to the remote? It freezes after clicking through a few menu items. The light on the remote comes on every time, but the box is not responding. Anyone else?
Yes the light on the remote flashes. No the corresponding response on the box does not occur. When I turn the box on the sound is often muted and I have to change channel, turn it off and turn it back on again to get sound. I just turned it on now and I've been waiting 10 mins now for the 'Waking up' splash screen to exit. But the issue with the remote is the most irritating. Even after I unplug the box and reboot it has the same problem.
I'm very sorry for the problems you're experiencing with your TV service recently. I've located your account to take a closer look at this from our end and I can see that an appointment has been arranged for an engineer to come and take a closer look.
We'd love to hear how it goes and will be here should you need any assistance with your services moving forward.
I've located your account and can see that a further appointment has been arranged for you.
Oh yes, I took a day off to be home and although I was promised the engineer would not leave until it was fixed, he took one look at the box and said he didn't know anything about 'those new boxes' and left. He's arranged for someone to come tomorrow. Very useful... I have holiday to burn and nowhere else I'd rather be with my family.