I have just rung Virgin as I found out the 2nd V6 box is free on my package. All good as they can still do it all on the appointment I have on 3rd Feb and swap one of my 1TB Tivos for the remaining smaller boxes.
However, he told me it will be 2 activation charges.. this isn't right is it? I thought it was only 1 however many things needed activation.
I didn't argue too much as he hadn't realised the 2nd box would be free for me and was going to charge the second £50, but I would like to get clarification on whether I should be charged for a 2nd activation?
Thanks Craig.. I did that.. and first line CS were next to useless and told me something else completely different again but still not what it should have been, so I asked to be passed to Retentions and spoke to a really helpful guy who got it sorted. Now I will just pay for 1 V6 and 1 activation fee.
Please make sure you are only posting once about your issue. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place.
Kath_F Forum Team
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