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Message 1 of 9 (240 Views)

no on demand or catchup

New customer who got my services installed last saturday, since then have message that on demand/catch up is temporarily unavailable. Please try again in a few minutes. After calling was told it would be fixed on the monday, after 6 days still not working, anybody else having this issue ?


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Superuser
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Registered: ‎11-08-2009
Message 2 of 9 (454 Views)
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confirmed by jomcg
3 weeks ago

Re: no on demand or catchup

If you haven't done so already, try a reset of your V6.

Home > Help & Setting > Clear or Reset TiVo box > Restart the TiVo box

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Message 4 of 9 (240 Views)
Helpful Answer
confirmed by jomcg
2 weeks ago

Re: no on demand or catchup

 jomcg

 

Welcome to the Community, I'm very sorry for the problems you're experiencing with your On Demand service recently.

 

I've been able to run some tests on your set top box and we're not seeing any problems at the moment. I hope that means that a reboot has done the trick and you're able to access On Demand and Catch Up? 

 

We're looking forward to hearing from you

Craig


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Superuser
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Registered: ‎11-08-2009
Message 2 of 9 (455 Views)
Helpful Answer
confirmed by jomcg
3 weeks ago

Re: no on demand or catchup

If you haven't done so already, try a reset of your V6.

Home > Help & Setting > Clear or Reset TiVo box > Restart the TiVo box

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Registered: ‎12-04-2017
Message 3 of 9 (171 Views)

Re: no on demand or catchup

I've had no-ondemand for over a week too. To be honest it's been pretty erratic for several months now and I'm a bit tired of re-booting and it having no effect. Customer service is not great I'm afraid. You have to be very patient
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Message 4 of 9 (241 Views)
Helpful Answer
confirmed by jomcg
2 weeks ago

Re: no on demand or catchup

 jomcg

 

Welcome to the Community, I'm very sorry for the problems you're experiencing with your On Demand service recently.

 

I've been able to run some tests on your set top box and we're not seeing any problems at the moment. I hope that means that a reboot has done the trick and you're able to access On Demand and Catch Up? 

 

We're looking forward to hearing from you

Craig


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Message 5 of 9 (118 Views)

Re: no on demand or catchup

Me too, the online issue reporting system have a fix date which passed with no improvement. Why oh why did I ditch Sky? This is total rubbish
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Message 6 of 9 (116 Views)

Re: no on demand or catchup

yes thank you its all in working order
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Message 7 of 9 (76 Views)

Re: no on demand or catchup

Hey jomcg

 

Brilliant news, thanks for taking the time to let me know that things are working as they should.

 

We'll be here if you need any assistance with your services moving forward.

Craig


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Message 8 of 9 (64 Views)

Re: no on demand or catchup

We received an upgrade package on the Tuesday 9th May but waited to activate our V6 box till Saturday 13th and got the same message, called on Sunday to see if we done something wrong to be told they have found it's taking 48 hrs. for the new boxes to connect to the service [midday Monday]? 

Monday no service, Tuesday still no service, called again and told it would be fixed on Wednesday; NO. went on line and saw that engineers were working on it and it would now be fixed Thursday 12:00, was it? no but at 00:30 on Thursday we lost the TV guide and the ability to pause and rewind live TV.

Called again 18:30, they fixed the new problem [hooray] but no on demand or catch-up, after commenting that they keep saying it will be fixed by! and then changing the date when it’s not, I was promised it will be done by midday Friday as posted on line. Guess what ;- NO service and now on line it's saying it will be Tuesday 23rd May @ 16:05 [how can they be so sure to the minute?]

Wondering if it was such a good idea to accept the offer of a upgrade?

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Message 9 of 9 (24 Views)

Re: no on demand or catchup

Hi John68130

 

Welcome to the Community, I'm really sorry for the problems you're experiencing with your On Demand service recently, I've been able to locate your account to take a closer look at this from our end for you.

 

I can see that there was an outage in your local area which has since been resolved, I hope that means that things are working as they should at the moment? I've also tested your set top box and we're not detecting any errors.

 

Look forward to hearing from you

Craig


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