Menu
Reply
  • 13
  • 0
  • 1
Kingvangaal
Tuning in
206 Views
Message 1 of 8
Flag for a moderator

netflix not working with the V6 Tivo

Hi

Cannot get Netflix to work on my new Tivo V6 box.

Spent over an hour with Tech support (Twice) and tried every configuration without any joy.

Tech did say that they would call back but haven't done so and this was about 6 weeks ago!

No problem using Netflix via apple tv?

we have virgin broadband 200mg well about 100!

 

0 Kudos
Reply
  • 2.72K
  • 160
  • 365
ozsat
Trouble shooter
198 Views
Message 2 of 8
Flag for a moderator

Re: netflix not working with the V6 Tivo

Are you using your own router of the SuperHub?

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
0 Kudos
Reply
  • 13
  • 0
  • 1
Kingvangaal
Tuning in
192 Views
Message 3 of 8
Flag for a moderator

Re: netflix not working with the V6 Tivo

Hi

Virgin super hub
0 Kudos
Reply
  • 455
  • 8
  • 46
NickNewark
Superfast
178 Views
Message 4 of 8
Flag for a moderator

Re: netflix not working with the V6 Tivo

Also in the same boat, spent an hour onto BB support, trying different fixes. Waiting for a support call, everything else is ok. I have been told it is a know issue.
0 Kudos
Reply
  • 13
  • 0
  • 1
Kingvangaal
Tuning in
159 Views
Message 5 of 8
Flag for a moderator

Re: netflix not working with the V6 Tivo

I wish Virgin Media would come out and say there is an issue which we can't resolve!
I know of at least seven owners of this box that can't receive Netflix.
0 Kudos
Reply
  • 7.73K
  • 333
  • 542
Forum Team
Forum Team
127 Views
Message 6 of 8
Flag for a moderator

Re: netflix not working with the V6 Tivo

Hi Kingvangaal,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with Netflix on your V6.

 

We are aware of the issues currently affecting the Netflix app and our technicians are working to get this sorted out.

 

I'm really sorry for the inconvenience this has caused.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 13
  • 0
  • 1
Kingvangaal
Tuning in
96 Views
Message 7 of 8
Flag for a moderator

Re: netflix not working with the V6 Tivo

Hi Josh

Thanks for your reply.
Why doesn't Virgin tech just let us know there's an issue and not keep fobbing us off?
I had this with my Broadband were I was getting about 10 meg and not 200 what I was paying for.
The tech dpt would put me through all these tests and then someone said the whole area was an issue and that something was been added to my local area.
After 18 months of grief it finally got sorted last December.
0 Kudos
Reply
  • 7.73K
  • 333
  • 542
Forum Team
Forum Team
69 Views
Message 8 of 8
Flag for a moderator

Re: netflix not working with the V6 Tivo

Hi Kingvangaal,

 

I'm sorry about that, I can't say for why the team hasn't passed that information on to you.

 

The broadband issue sounds like a network upgrade. We're doing a lot of work around the UK to upgrade our network to accommodate increased demand for our services.

 

I'll keep you up to date with any news we get about the Netflix issue.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply