Thanks for your reply. Why doesn't Virgin tech just let us know there's an issue and not keep fobbing us off? I had this with my Broadband were I was getting about 10 meg and not 200 what I was paying for. The tech dpt would put me through all these tests and then someone said the whole area was an issue and that something was been added to my local area. After 18 months of grief it finally got sorted last December.