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blueboxmedia
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have been told to call back in a few days...

Just tried to order a V6. Guy could not put my order in. Codes he had did not work so have been asked to call back next week. Not even  his managers new.

He said normally I should be paying £5 extra per month but he has made a note to cancel this.  Whats going on at the moment? really don't understand the pricing. 

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Corinneangela
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Re: have been told to call back in a few days...

I'd be inclined to phone again and see if you get someone else. 

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Forum Team
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Re: have been told to call back in a few days...

Hi blueboxmedia,

Sorry to hear that you had problems arranging the V6 installation.  

I've checked on this for you and it look like you took Corinneangela's advice and called back. Were we able to get this sorted out for you?

Please let me know.

 

Thanks,

Terri

Virgin Media Forum Team


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blueboxmedia
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Re: have been told to call back in a few days...

Yes thanks. I had to double check with CS as Ive somehow being charged less. I'm sure its a mistake as I'm only on 100mb. It did take over 1 hour to sort.

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Forum Team
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Re: have been told to call back in a few days...

Hi blueboxmedia, 

 

Thanks for coming back and letting us know things are sorted for you now Smiley Happy 

 

if you have any further issues, you know where we are. 

 

Have a great Christmas and New Year. 

 

Thanks,

Kath_F
Forum Team

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