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MrTB
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contact email address?

Is there an email address I can ask Virgin Media a question about my new contract?

If just ordered 2 V6 boxes and I been email a contract to electronically sign but it says 1 V6 boxes and 1 additional V box. I don't want to phone and be told "yes its 2 x V6 boxes", then sign the contract and then have an engineer turn up with 1 x V6 box and 1 x V box. I want something in writing.

I did replay back to the email address the contract came from (dse@eumail.docusign.net) - but got no reply. 

I tried to do a chat session - but all I could find is a screen that said what the hours were (and it was open then) but nothing to click to start a chat session.

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Superuser
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Re: contact email address?

They don't install V-boxes any more, so it won't be.

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Forum Team
Forum Team
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Re: contact email address?

Hi MrTB,

 

Thanks for your post and welcome to the forums. It's great to have you on board with us in the Community. Smiley Happy

 

We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 

 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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PhilipF
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Re: contact email address?

Incorrect post

 

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