Is there an email address I can ask Virgin Media a question about my new contract?
If just ordered 2 V6 boxes and I been email a contract to electronically sign but it says 1 V6 boxes and 1 additional V box. I don't want to phone and be told "yes its 2 x V6 boxes", then sign the contract and then have an engineer turn up with 1 x V6 box and 1 x V box. I want something in writing.
I did replay back to the email address the contract came from (firstname.lastname@example.org) - but got no reply.
I tried to do a chat session - but all I could find is a screen that said what the hours were (and it was open then) but nothing to click to start a chat session.
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We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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