Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Hi All,Newbie on here.Friday I redid my contract and somehow lost TNT even though I am on the top package (Maxit).As far as I am aware, I do not have 360. Just standard TIVO.Looking at the channel lists, I can see 360 does not have TNT but the normal...
I requested Sky Sports UHD to be added but after 7 days they are still greyed out. F1 starts today and was expecting to be watching in UHD.Why does it take so long? Has my request been lost? I would have thought it would be almost instantaneous.
We have also been having exactly the same problem for months. I didn’t pick up on this thread at the time, unfortunately, as my search was focussed on the tv end (wrongly I now think). Please would someone be able to tell me what the outcome and/ or ...
Not entirely sure where this needs to go.I was a little horrified today when, while channel surfing, I came across a program on Sky HD Max called NCIS Los Angeles. It did not show the pin message. There were quite violent scenes but the most disturbi...
We’re watching the football on BBC and the players are a red colour on their skin. I’ve checked other channels and it’s exactly the same. I’ve rebooted the V6 box it’s not the TV as I’ve moved the HDMI but it’s exactly the same so I know it’s not the...
HiFor some time, one of my V6 boxes has been having issues when playing back recorded content - stuttering, can't fast forward, freezing, etc. I tried to reset the V6, but it is now stuck in a seemingly endless cycle of Welcome, Starting Up, Deleting...
I was in watching tv then I got a green serious DVR error wait 3hrs.I've seen a few post about this but now as the contact centre is closed I wondering if there's anything I can do to sort this before 3hrs.Also, sometimes the standby light constantly...
Hello, I am trying to get my V6 remote to control my TV.The instructions say hold 'Clear' and 'TV' at the same time until it flashes green several times. However, I have followed these steps and it only flashes red once. I have tried it several times...
Hi,The audio when using Amazon prime via my virgin box is really distorted. Only this app and only in normal audio. If I turn on audio description the audio is fine. So it's only an issue in the non audio description option. I've tried resetting that...
Just wanted to check when tv is off the v6 has a glowing red light is this normal? Or do i need to switch off at the wall and then switch on again or does it mean its just in stand by? Sorry am not very techy
