Virgin TV V6
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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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  • 0 replies
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Resolved! V6 voice remote

Hi, my neighbour insists that he uses a voice controlled remote on his V6 box. From what I can tell this is not possible. Does anyone know if it can be done.  many thanks.

Replacement remote

My remote fast forward, rewind & volume buttons stopped working so I ordered a new remote.  It came today & it’s disgusting!! It’s really grubby & has what looks like dried up food in some of the crevices, it’s scratched & looks a lot older than our ...

Resolved! To be announced

For days now nearly every channel on the TV guide says to be announced!!!! Very annoying.We also have no on demand/catch up etc.. Error code c233. 

Dearni by Joining in
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  • 12 replies
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Resolved! CAN I SWITCH OFF VIRGIN MEDIA STORE AND PAY PER VIEW?

Is there any way of switching off pay per view movies and sports?I have a disabled family member who has most of his favourite films recorded on the boxes around the house. Due to recent changes to channel number, some films are no longer available. ...

JB06 by Joining in
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  • 4 replies
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Resolved! Subtitles

Hi, if I purchase a movie from the movie store, can I put subtitles on?

Lel2 by Just joined
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Resolved! C219 error new install

I have a VM bundle but have never used the TV (been sat in a box 5 years) I now want to use it and connected it all it asked for wifi info and I set that up (also tried ethernet) and connected the coax but it goes to do a s/w install and fails with e...

rotty66 by On our wavelength
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Returning a V6 box

How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. The tracking on Yodel says its still en-route. Seems like a very long time ...

Steveiow by Tuning in
  • 460 Views
  • 4 replies
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pixelated programmes

Good morning, I’m reaching out on here for some assistance, I’m finding myself increasing frustrated with that standard response from the usual contact number for help via the phone. in short, for the last 8 weeks I have had various forms of pixelati...

SeanB1972 by On our wavelength
  • 1100 Views
  • 14 replies
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TV Control App

Hi there, I’ve recently upgraded my box from TiVo to V6. I have also upgraded my router, having upgraded to faster Broadband.Previously I was able to use my TV control App with no worries. However, now it asks me to re-scan, but when I do re-scan, it...