Virgin TV V6

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Re: Green screen

Hi my lounge v6 box has just gone onto the green screen saying it’s detected a serious fault and to leave it for 3 hours I went through my app which says it’s detected an issue with my box but doesn’t tell me what to do next. so what do I need to do ...

Sound but no picture

We have recently been having issues whereby we have no picture, only sound when using our virgin box. Our firestick works though. At first we thought it was the cable, changed that, then changed our TV as we read issues about the black screen of deat...

Resolved! Sky sports red button not working

Sky sports golf red button not working

TV Recording Freevee etc unable to watch

Having major problem watching TV on all my devices keep getting circle going round & round for up to half an hour Have 2 V6 boxes, 3 Pods none of my devices are more than 10ft away from V6 box or Pods this can happen anytime of the day watching recor...

Red button

Sky sports red button not working.Why I am paying a lot of money for services that don't work I don't know but I may have to look at switching as this happens all the time

V6 pixelated replay

My V6 box is highly pixelated and jerky when replaying recorded material. Tried switch on/off, leads etc but no change

No paid for channels on my second box

not withstanding the shocking customer service (amazing how 2nd line) couldn’t suddenly hear me with 7 minutes to go until close of support time and terminated my call!! I just need to know how I can get all my paid for channels on my 2nd box. I did ...

Resolved! Had to reset the V6 box

Hi all Update to 360 went wrong so in an attempt to fix I had to reset the box. I now have an unknown box that needs a service number. I have looked on my VM account and cannot done where I can enter it. it won't load the apps menu so I can do the 36...

Resolved! V6 box works without internet?

During the countrywide outages on Tuesday I was affected. I had no internet, no WiFi and no phone line. But I could still watch tv on my V6 box. I always assumed that I needed internet for the box. Is that incorrect? And if you do need internet for a...

3rd V6 box Hard Drive noise/Fan noise

3 month ago, V6 box started making lot of noise similar to a hard drive working overtime or a fan going. A whirring clunking sound.I did all the trouble shooting, it’s in ventilated area etc. eventually got it replaced recently, in the last 10 days I...

Virgin Media Virgin Media Community