Virgin TV V6

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Resolved! Temporary Relocation/"Moving" Home

Hi all,Not sure if there is an answer to this anywhere but couldn't find anything more than a "maybe". Long story short, I'm having some work done on my house and will move out for a couple weeks and go back to my parents. They have Virgin Media too ...

Remote control app

Trying to use my android phone as a remote control for my VM TiVo box via the Virgin tv control app.It keeps saying that the box is not connected to the network. However, my phone and the box are both connected to the same network.Any help?

Resolved! V6 very hot

V6 box extremely hot when on plenty ventilation does it need replaced don’t trust it if we go on holidays or go out for the day

Re: TV pixilation still ongoing

This does not seem to be an isolated issue. We are also having this pixilation issue and have been for at least the last week. As there was a reported issue with TV in our area I, wrongly, assumed this was the cause, however, this is now reportedly...

Can't order a replacement remote control

The buttons on the left hand side of my remote control have stopped working, tried reset/repair nothing helped, trying to order a replacement but keep getting a fault message and try again

Need a replacement v6 power cable

I need a replacement v6 power cable and whatsapp messaging has took hours and still not given support Is there a way i can get a power cable replacement

Sent a new V6 box but can pair old controller??

Hello virgin have sent me a v6 box and I cant pair my old controller I’ve followed the on line bits, but when I press the minus on the box it says the light should go out but mine just flashes and nothing

Resolved! New V6 recordings

Hi I have just installed a new V6 box froman old TiVo box. We had series links on the old one. But when I’ve tried to add the series link to the new box it wants to charge me per episode. The channel is sky showcase where we recorded The Flash S9but ...

TV pixilation

Noticed pixilation getting gradually worse over the last few days. I am now trying to watch a channel 4 recording and it’s unwatchable. Picture and sound breaking up constantly. Seems to be worse on recorded shows. Have checked all connections and re...

Resolved! Issue with certain TV channels

Over recent days some channels the picture keeps breaking up Blaze being the worst. I recorded some programmes on National Geographic UFOs Investigating the Unknown as it looked like a good series done by real professionals, anyway first two episodes...

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