Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
When I set my tv to record bbc1 the tv turns itself over to that channel but it doesn't do it to any other channels
Need some help if possible.This morning we were watching TV, changed channel, started watching and the picture went blank (the sound however stayed on). The remote can be used to turn the sound up and down, but that's all. It won't change channel a...
I am getting poor signal on specific channels for some time now. Specifically these include ITV4 HD, E4HD, Sky Sports Mix, BT Sports 1HD.Recently this has started to happen with all recordings made on my Virgin box.Everything else is working fine inc...
I have had a problem with the volume on BBC1. Most of the time it’s ok but occasionally the volume will become much louder and slightly distorted. Although it can happen at any time during the day, an example of when it frequently happens is after th...
Spent 60 mins waiting to speak to customer service got to speak to someone then she hung up on me and it’s not the first time
I don't appear to have channel 303 itv+1 and stv+1. It's part of my package (I have the Ultimate Volt Bundle)but my +1channels start at 304. How do I get this sorted as I use the channel a lot?
When playing back recorded programs I get a pixellation interference across the screen. Is my V6 box starting to break down?
Hi GuysI am not sure how and where to ask this. Just finished the building work at my house and I seem to have lost the power cable to my TV box. May I know how can I get a replacement? I don't watch much TV but my kids like some cartoon channels the...
Hi all,So a lot of channels are moving from Tuesday to make space in the 200s for Pluto TB integration in the epg. I'm wondering if this is just for Virgin Media 360 or will it include TiVo V6? If it doesn't include the tTiVov6 will we just have blac...
Hi,Recently, let’s say for one month, I have been having pixelation issues on a few channels. The channels in question are all on the same mux, so am wondering if that is a factor? We ( as in overall virgin service in the area) have had a few problem...
