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Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by • Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by • Moderator
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  • 0 replies
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Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

Recordings Glitching

For a few weeks now I have been unable to watch any recordings on my box due to bad glitching when trying to playback. I have now noticed the same thing happening when I pause and subsequently play back live TV.No issues when watching live TV. What c...

Rh213 by • Joining in
  • 454 Views
  • 2 replies
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BT Sport unreliable since TNT Sport

I’m currently recording on 528 FIA World Rallycross which the planner is saying should be on now but it isn’t - it is surfing that is on now (WSL). It’s 18:30 on Monday 24th and it should be the rallycross.A few days ago my series link for World Seri...

jgnotts by • Superfast
  • 757 Views
  • 7 replies
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Resolved! V6 boxes not connecting to media services

I have 3 v6 boxes that are not connecting to Virgin Media Services. Error code C217.On trying to sort it through the help pages it tells you to check connections, when clicking for the next page, I get a message stating this page has moved.I've reboo...

Tivo6 Control

The 'My Shows' Btn is not very responsive, you have to press it several times before it finally works and when it does the screen keeps refreshing as it catches up with the inputs.I purchased a new original Cntrl on Amazon, it works fine other than M...

palcouk by • On our wavelength
  • 354 Views
  • 3 replies
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CS2OO4 Fault Fixed

Do you have a CS2004 fault,i could not access the YouTube App for 2 days,but i have now fixed it,i was turning off the hub at night and this was causingthe problem,i left it switched on and the next morning the YouTube App wasback on.Do not switch th...

Re: TV crashing after rewind or fast forward

hiI’m having the exact same issue with my V6 box and lg tv. What was the resolution of this problem? It’s not every time I fast forward and rewind. It might be once a day or 20 times a day. 

JLin by • Joining in
  • 269 Views
  • 1 replies
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Extra Room Connection

I want to move my tv into another room in the house that has previously had a virginmedia connection. The cable is still in place in the room but when I have checked in the box outside the property the engineer has cut off the connector. There is eno...

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