Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
We are experiencing intermittent picture and sound breaking up on sky sports.Today on channel 515 (Golf) which was also showing in 511 (Main Sport) which was fine.The other day it occurred on other Sky Sports channels. Other, none Sky Sports channel...
I've read posts that Virgin have big button / high contrast / accessibility remote controls for the V6 box, which are easier for those with dementia / visually impaired. Could you please let me know how I can get one for my Mum?I would also like her...
HiOne of my V6 boxes is stuck in a continuous loop of rebooting, welcome etc.Tried the resetting, unplugging etc. but no change. Any help appreciated.thanks
Loss of pic and sound. Then black screen with sound then pic no sound. Been doing it for over a year, just had an upgrade to V6 and it's still doing it.
My vm email and password was used after a site I used had its data hacked. I have now changed mine but found that netflix subscription was added to my accont. If I go into the app on the v6 it is in some foreign language asking for a PIN. Netflix nee...
Hi, Can anyone from the VM help me, we have today got the ‘Green Screen Of Death’ come up on our TV 臘 Reading previous posts on this thread I take it it’s terminal, please help. Thank you..
Box randomly told me it wasn't connected to the internet, then wiped all my favourite channels and "some" of my settings.It kept my favourite apps for example, but has exposed the adult channels.When I then went to hide the adult channels, I was aske...
Noted some football matches are on TNT Sports 5. Will this be coming to Virgin?
Hi....I have the volt package and keep having to ring Netflix as my user id keeps changing from my email id.....I want to access Netflix in 4k from my TV app but email is not recognised as an existing account. . When I go into Netflix from the virgin...
Hi …experiencing issues with v6 for last 3 or 4 weeks ..picture freezes then you have to restart….restarting suddenly whilst watching live tv….pauses suddenly on recorded programmes then restarts or just freezes and forces you to reboot….all very ver...
