Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
A few weeks ago I received a new remote. To begin pairing "Press Clear and TV buttons simultaneously and Green should flash twice above the Home Button". A red light shows, green does not flash at all and I am unable to continue. There is nothing on ...
I've been having problems too. I've followed the instructions using the link above. I'll give it a while to see if it works, if not, I'll order a new remote.
I used to be able to set my v6 box to record gardeners world on bbc 2 with a series link plus, now I cannot , WHY ????have to record it on a one by one basis, frustrating to say the least,this is the 3rd new v6 box I have had replaced by virgin in th...
"temporarily" unavailable for the past about 9 months. I've tried calling a few times with no success and I just can't bring myself to phone the god awful helpline. I had given up hope, but now need to get this resolved. any suggestions?when I test t...
Yet another issue with my son's V6 box. Over the last couple of months it has been failing to record programmes with increasing regularity. When the programme fails to record if you try and play the recording it will come up with an error message tha...
Hi all, Fairly new to this forum. we have a new Roku 32-inch tv for the bedroom the virgin remote worked until I had to move the tv and disconnect ed and reconnected the tv to the box. Now the virgin remote is not working and tried to manually do thi...
Snap, mine has died this evening. Now I'll suspect I'll have to go through the issue of them messing around with the wrong box.... Somehow always try to fix the one that is working fine臘
Hiwhen we rewind a live program to rewatch a bit and then press play our picture blips/ freezers/keeps goingWhen Forwarding to where the program has got to the picture is okadvice please. Thanks
I have the dreaded green screen. I have called 150 who refuse to send an engineer as they claim they’ve detected a problem with the box and an engineer will try and fix it remotely by 29 March!I explained that if the hard drive has failed, remote fix...
Afternoon,For about a week now my V6 box will randomly shutdown, the screen will scramble for about a minute and then it goes back to starting up. Sometimes it will scramble then start up 4/5 times before it works as normal. It doesn’t happen every d...
