Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Hi allHas anyone had any luck controlling basic Amazon Prime functions via a Harmony Elite hub & remote?It's easy enough to scroll through and select programs to watch but it seems impossible to back up to the previous menus using the Harmony remote....
My V6 is daily on a rebooting loop. Only with few rare occasions when it actually starts up only to find a bunch of channels not working, I get error code Q02 .However, most days it’s just on a noisy boot loop.Can you help us please, tried any self ...
TiVo box was making strange vibrating noises so I switched it off and let it cool down. When I switched it back on, the red light is on and welcome screen with like an electronic Morse code sound coming from it. Then the welcome screen disappears and...
I have the same issue and have virgin Wi-Fi (in case this is an issue). Every time I check the hub it says my area is experiencing issues and to check back in 24 hours?! Please help.
When our v6 box is first switched on it briefly cuts out. Box has been replaced twice along with the cables. Both HAMI sockets on tv have also been tried. Switching off box and tv solves the situation only until the next time. Connecting a TiVo box a...
Hi folks hope you can help. everytime I use my tv box after a period of standby I need to switch it off with switch round back or wall then back on otherwise the Tv says no signal or it flickers between black screen and no signal. after a switch off ...
Lots of people posting this same problem, but no general fix posted...Whenever trying to view anything on demand I get the error message that the show is temporarily unavailable and the number 669. Problem has started since I bought a new 4K TV so wo...
had an engineer out who checked cables etc. nothing changed and it's noticeably worse now. spoils every recording. I think a new box is required as I've cleared recordings, rebooted box, checked cables etc etc and still happening. had the v6 for year...
Added hd earlier, recorded ashes as I was out and watching it now it is a pixelated mess with sound drop outs. Is this normal? If so, I want my money back!
My new Hub 5, as you probably know, has four ethernet ports. All of them are in use by something.On Tuesday British Gas installed a new ultra efficient gas boiler for us. It needs one of the sockets on the Hub 5 too. For Hive. So I took one plug ou...
