Community FAQ
Virgin TV V6
For all V6 box & service questions
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

ModTeam by • Moderator
  • 829 Views
  • 0 replies
  • 0 kudos

Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by • Moderator
  • 12953 Views
  • 0 replies
  • 2 kudos

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't  currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

V6 Booting loop and 'green screen of death'

My box isn't booting up and is stuck in a cycle of the booting up stage. We've tried everything I can see and have tried  contacting customer services. After over 40minutes hanging on the line, I gave up.  Judging from similar posts, it seems I need ...

Pixelation on every channel v6 box

Hi It seems that I now have pixelation on every channel on our v6 box, at 1st it was intermittent and was just about bearable, but yesterday it decided to make every channel unwatchable.I know it's not the TV as we have Freeview and it's perfect on t...

rocco1504 by • On our wavelength
  • 600 Views
  • 7 replies
  • 0 kudos

TV box is beeping and keep restarting

My TV box keeps restarting, never going past the welcome message. I have tried the resetting suggested on this forum, holding down the power and the + button, but this doesn't work.any more ideas? Will I need a replacement box?

Anando by • Joining in
  • 507 Views
  • 4 replies
  • 0 kudos

Setting to disable HDR?

Is there any way to disable HDR on the TNT Sports Ultimate channel? I want the 4k but the hdr mode seems to make it far too colourful for my liking - far too much red. 

jgnotts by • Superfast
  • 713 Views
  • 3 replies
  • 0 kudos

Sky Sports Main Event UHD 532

My sound is out of sync. I have reset my soundbar and checked all settings. All my other channels are fine. My picture is perfect and all my power levels are perfect. I have just came to my dads house and his is exactly the same the lips are at least...

DanMck by • Up to speed
  • 332 Views
  • 2 replies
  • 0 kudos

Resolved! Problem with V6 TV box

I’m not sure what’s going on with my V6 TV box. Lately the sound has kept coming and going - it’s just like switching a switch quickly off and on. In this case the picture stays on. Sometimes both the screen and sound switch off and then on again. I ...

Moving a wall socket

Hi i have just moved into a flat and the wall socket is too far away for my box to reavh where my tv is how do i arrange to get this moved or get a longer cable?

Upgraded my package but TNT sport greyed out

Hi,I upgraded my package on Monday which includes TNT sport but it has not been enabled. It’s greyed out on the tv guide. I tried a reboot of the box but it hasn’t fixed it. Tried contacting support but not getting through. Any advice? thanks, Glenn

Glenn84 by • Joining in
  • 403 Views
  • 1 replies
  • 0 kudos
Top