Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
I get a black screen trying to connect to Netflix. Yesterday, I manged to get beyond the black screen and had the error message TVQ-RNV-100 googling that said it could not connect to the network. Amazon Prime worked ok. I gave up yestertday because t...
About a month ago now I ordered a new V6 remote through the website help and it arrived free of charge.Unfortunately it seems to be a completely dead remote as I have used the batteries supplied and some new I have and it is doing nothing not even li...
I read sometime ago that we were getting Greatest Hits Radio..What channel number is it as i can't find it
Last night the sound was ok on the V6, this morning it had gone.All connections are ok. TV has sound from other sources.I just called 151 and got sent a link. It ran some diagnostics and then froze.The last URL is ... https://www.virginmedia.com/sup...
Hi,My V6 box has reset itself 3 times in the last week. When it resets it gets stuck on the 'welcome' screen and you have to power it off / on for it to reboot properly. Can the box be remotely looked at or does it require a technician?
Yes I know I can turn Audio Description off during playback but it’s annoying that it is recording with this defaulting to On. Is there something I can do to stop this? [MOD EDIT: Subject title changed for clarity]
No TV image since last Wednesday constant date of fix changing. What compensation will there be?Issue 1We hope to fix this by 17 April at 17:04 Outage Identified and RaisedYou might find that your Virgin Fibre, Voice and Virgin TV services are inte...
TNT ultimate sound cutting in an out on the rugby again... was the same last week too. Adverts seem OK though. Tnt 1 is ok with the same transmission.
Not a huge problem but I would like the option to turn off the beeping sound when navigating the menu etc on my V6 box using the remote control. Is this possible? How? Thanks
Having an issue when I switch Virgin TV box on that I have a snowy picture and crackling sound.Replaced all HDMI cables, also changed which port the Virgin goes into TV in case issue was with the TV ports.Have not added any new hardware to TV, sound ...
