Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Our old v6 remote started playing up with some buttons not working so I ordered a replacement. Very straightforward.However, the replacement has issues. Symptoms include, buttons not responding unless you press them repeatedly, particularly the main ...
Hey, we have had intermittent crackling/picture break up for a while now. My bill says we have a Virgin Tv V6 Box and I’m pretty sure I have a Hub 3. Internet hasn’t been an issue. Because we use other streaming services for tv as well as Virgin TV, ...
I have recently reported a fault on my V6 box. The advisor on the phone said he was unable to help but I would receive a call back from second level support. This didn’t happen. So I called again to be told I had been contacted on my landline!!!! I h...
My V6 box has been freezing and giving picture breakup for some time so this afternoon in an attempt to cure it I did a "clear and reset". It is now in a continuous loop of deleting and restarting. Coming here to report it I see it is a known issue ...
Hii have an appointment booked for a fault tomorrow but no longer needed can you cancel please as no where to do so on appno fault anymore
Hi virgin any reason why series 7 episode 4 of Killer in my Village still isn’t available on demand? It was shown last night at 9 pm and today at 1240pm still not available the first 3 episodes of this new series were available 5 minutes after broadc...
Is there any way to see a list of everything I've watched on my V6 box? I binged a series a couple of months ago and I can't remember what it was and would love to find out.
Hi. I had a movie recorded from TCM a while ago but when I recently went to watch the film I got an error message saying We're sorry but this recording can't be viewed because TCM is no longer available from Virgin Media. I understand the tv channe...
When I fast forward or rewind a recording from BT sport ultimate it skips time or freezes so I can't always get to the part of the programme I want to. Is this a common problem?
Hi alldone a quick search but can't see anything that mentions the plus 1 channels- can anyone assist please?Was just going to watch the rugby on ITV+1 but the picture quality is dire-heavily pixalated to a complete blur at times. Flicked back to ITV...
