Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
A couple of days ago the V6 box I was using developed a fault and was showing the green screen with a DVR error. It would then constantly cycle between rebooting, trying to download something then showing the green screen. As I had a second, previous...
HelloI got a critical error on my v6 box. It was a few weeks ago now. It said it could take upto 4 hours to reboot or something similar, I don't know how long it took I went to bed. The following morning all looks OK back to normal. My problem is I c...
Hi all,I have a 4K TV and the HD channels were very poor wit the V6 box. I went into the settings and found that only 2160p was ticked in the video output settings.... The 1080 and 1080i options were not ticked. Is this right and how it should be lef...
I have multi-room package but my old Samsung box in the second room just isn't up to the job for streaming apps and locks and freezes and the HD is pretty full and everything is slow. Can I get a free upgrade to a V6 box as this is no longer fit for...
Got a replacement V6 box a few weeks ago when the hard drive on my previous box failed. Replacement box was fine for a week or two but for the past few weeks, every time we turn the box on from standby, we get pixelation on all channels after approx ...
Lots of pixellation on my tv this morning.All channels.
That’s TV is now only showing “The Best Music” up until 8pm and then “That’s entertainment” for the evening time in the planner listings. it’s like this every day until it gets to the “To Be Announced” days.At the moment Benny Hill is on but is not s...
In my shows says 4 programs but when go in theres only 3. Even when I've no recordings in the folder. It still says in my shows 1 recording but there isn't. Anyone know how to fix this?
My elderly parents in law are finding it difficult to order a new remote. Can I do this for them?
Hi,I've (verbally) been told by Virgin that a replacement V6 control handset has been ordered and should be with me within 5 working days. However, I've not received any confirmation of that by any route, nor can I find any information under "My Vir...
