Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Never used to be a problem, but recently I've had problems with programmes continually buffering and losing the volume intermittently.
Hoping someone can help.For the last couple of weeks, my V6 box hasn't connected to my WiFi (which is working fine). The connection was lost after I tried using the Virgin Connect app to test WiFi signal in my spare room - I'm not sure what I've done...
Does anybody know anything about the loss of TV signal in the BH18 9JH area. the signal disappeared Wednesday last week (29 Nov) and after several delays is due to return on Friday. Is this correct?Are we due a rebate for 10 days without the TV servi...
Trying to watch the new Sky Documentaries Lockerbie Series On Demand and Episode 3 is missing.Episode 1,2 & 4 is there (already watched 1 & 2).Episode 3 was there a few days ago when I checked if the series was there but now gone. Also tried on the V...
The power pack to my tivo box has leaked everywhere. Why did this happen and how do I get a replacement.
Hi all, having some issues with my v6 box since the weekend - it's been rock solid until then. On the guide slowly going through the channels one press down at a time (live) it keeps lagging, holding down to fast scroll doesn't seem as bad. Typing i...
I have moved my tv only a couple of metres but this has meant the cable is struggling to reach the new location. I'm not looking to move the whole entry point or anything like that but the cable from the wall has a splitter on it as it has the SH5 an...
My contract expires at the end of January. Virgin have offered to renew the 'same' package for an increased fee. However, I notice that the 360 is listed in my new contract and I currently have the V6. I want to keep the V6 for the many reasons alrea...
ever since last thursday our box on the EPG showing as Title not avaible or to be announced so weve not been able to record anything more or anything as its just not showing anything
Should I be able to watch ITVX Live on my Virgin TV. At present the Live Icon is not showing when I open the App.
