Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
v273 error on catch up and demand for 48hrs on replacing my TiVo to V6 box excellent connection on WiFi rebooted the hub and box still not working is there a virgin network problem here?
BBC I player buffering
Hi, I recently got a harmony hub and set it up to control my Virgin Media v6 box. I can get it to start the V6 up no problem, but it needs a double tap on the shutdown button to put it to sleep and I can't work out how to get the hub to send that but...
I have 2 boxs I need to send back were do I send them ..can I ask for packaging from virgin to send my boxs back ..plus I'm not paying my bill this month cos iv been trying to cancel my tv package from start of January
Would it be possible to tidy up the Catch Up menu on the V6 box where there are a couple of old duplicate folders to services that no longer exist?i.e.ITV Catch-up - old service with no content (needs to be removed)ITVX - the new link to the ITVX app...
I too having issue with EPG showing 'title not available' and 'To be announced'. Have tried rebooting but getting same looped messages. ANY VM STAFF please respond asap to resolve.
Hi,Was watching Netflix and when I'd finished and attempted to return to 'tv', the screen went green with a small amount of distortion at the top, and that's been it for the last few hours.Ran Virgin check, ("everything is *working*" lol), rebooted m...
I recently got a new amp(str dh790) and Sony tv. When I use the amp for Nintendo switch the sound and picture are fine. When I run the virgin media box sound and picture cut out and the amp resets randomly. I’ve tried different cables and it’s not he...
HiRecently I've had the error code W02 on certain channels that I should have only on one of my boxes (the other one is fine and is working fine). I've checked the connections and re-booted a few times. Still the error code is there.I tried calling V...
Is it just me or are the adverts for content available on demand confusing? I'm using a V6 box but during the adverts it says that Yellowstone and Grey's Anatomy are available on demand but I cannot find them anywhere.Any advice please.
