Virgin TV V6

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

V6 box flickering and going off

Keep experiencing issues with V6 box flickering and then intermittently the screen will go dark for about 4 seconds too. This happens on recorded shows too.Any ideas what the issue is?

V6 box - issue with static and black screen

I can't find anything about my issue online and wondering if anyone else has had similar problem.I have a v6 box and every couple of days, when I turn it on I get some static or noise across the image and after a few seconds the picture turns black. ...

TV box crashing

Not every time but on a lot of occasions the TV6 box crashes and reboots itself when turning on and off BBC iplayer. Anyone have this problem and know a fix?

No Apps

Hi,A lot of the radio stations were moved from the main menu to the Radioline app which is annoying enough as you can only use it when you have your hub and router running (mine get switched off at night) but today no apps are available - tried reboo...

Tv guide update

My tv guide hasn't updated since Saturday. When I check the system it says that there is programme info up to Sat 27th Jan. When I check the network connection the box seems to be successfully updating every 6 hours, as is usual. I have tried to forc...

My virgin v6 box is not working

My virgin box is not working. I’ve followed all the online steps and still no channels coming up, after running a test on my kit it says my tv boxes x3 aren’t connecting?

Different coloured lights on V6

I have 2 V6 boxes. Recently noticed 1 had a white light as it's power light and the other is red.How come they are different? More intrigued than anything

BBC1 HD wrong regional news

Since Monday 6th February the BBC news at 18:30 is now the Northern Ireland news, not the Welsh news on BBC1 (101). The channel logo is still BBC1 Wales HD but the epg is showing “BBC Newsline” “local news from across Northern Ireland”. I’ve checked ...

What do the solid white arrows mean on V6 box?

HiBox is working fine and connected to internet fine, today I noticed the little arrow symbol on the front of the box, it was a solid white light up/down arrow, not flashing.Its disappeared now, just curious what it means?Thanks

Power Supply V6 Box

We have lost the power cable for our V6 Box during some home renovation. Can a replacement be ordered direct from Virgin Media? Or can I can get a replacement online?

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