Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
On Saturday 27th January 2023, at around 5.30pm, our Virgin V6 Toshiba MQ01ABD100V Set Top Box suddenly died. There was and continues to be no power WHATSOVER. Having rung Virgin 150, we were told by a member of customer service that they could send ...
Having problems with my v6 box , picture keeps flashing up colours , sometimes picture breaks up , tried re-booting several times , been going on for over 4 weeks , reported it and asked for an engineer to come out but was robbed of with the excuse t...
Multiple issues Virgin TV app icon pictures missing Rebooted Then app icons appear then next then disappears Second issue keep having to login into apps every day There keep logging out Third issue error code Channel 4 App - 4200-DRM-FAILED
I have the same issue, spoke to Live Chat on Wed (eventually, took 2+ hours) who booked engineer to attend today between 12-4. In the meantime advised to unplug the box. Sat in all day today and no one appeared. Called telephone line and was advised...
I have the same issue I have rebooted using power and plus and it has been rebooting for over 24 hours with no resolution- is this considered faulty or is there a remedy?
I have 4 V6 boxes and several handsets. About a year ago, the one which is used with our most watched tv (a Panasonic) went faulty and Virgin sent me a couple of new handsets. However, I have a problem. The TV button on the old one would bring up the...
Hi all,Our remote control for our oldest box is starting to misbehave. Buttons are getting stuck and becoming non responsive. We've changed batteries but no joy.I have been told to go to https://t.co/ClnoQTOqKc by the twitter team and i then log in. ...
V6 box as gone completely now VM text a link to do a test but all it’s doing is a figure of eight death dance for over 10 minutes now
I'm trying to pair a remote with a V6 box. I've gone through the steps to put the remote into RF mode. When I press the minus button on the front of the box, all that happens is the channels scroll if the box is on. If I turn the box off, so the ligh...
I just purchased a new TCL 50" QLED TV today and upon connecting to my V6 box I find that I have no sound on all ITV channels. If I turn the V6 box off and on the problem persists, however if I turn the TV off and on the sound is restored until I cha...
