Virgin TV V6

Incorrect Security Certificate error - TV Apps - F011216248

Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...

Known Issue: Clear and Reset Function - V6

Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

Resolved! Red Button - V6/TiVo boxes

Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.

V6 box not working

V6 box as gone completely now VM text a link to do a test but all it’s doing is a figure of eight death dance for over 10 minutes now

Can't pair remote on V6 box

I'm trying to pair a remote with a V6 box. I've gone through the steps to put the remote into RF mode. When I press the minus button on the front of the box, all that happens is the channels scroll if the box is on. If I turn the box off, so the ligh...

No sound on ITV chanels

I just purchased a new TCL 50" QLED TV today and upon connecting to my V6 box I find that I have no sound on all ITV channels. If I turn the V6 box off and on the problem persists, however if I turn the TV off and on the sound is restored until I cha...

1GB upgrade questions

Hello there,A couple quick questions, we have just upgraded from M250 to 1GB broadband via the Virgin website (I understand the actual switchover can take around a week or so), there hasn't been any mentioned up needing a new hub to handle the new s...

True Detective on Sky Showcase

I started watching this (about 10 minutes in) from My Shows and switched it off for the news. When I tried to restart it I only get the option to delete it. I've deleted it and added it again but still only have the option to delete. No option to con...

V6 box flickering and going off

Keep experiencing issues with V6 box flickering and then intermittently the screen will go dark for about 4 seconds too. This happens on recorded shows too.Any ideas what the issue is?

V6 box - issue with static and black screen

I can't find anything about my issue online and wondering if anyone else has had similar problem.I have a v6 box and every couple of days, when I turn it on I get some static or noise across the image and after a few seconds the picture turns black. ...

TV box crashing

Not every time but on a lot of occasions the TV6 box crashes and reboots itself when turning on and off BBC iplayer. Anyone have this problem and know a fix?

No Apps

Hi,A lot of the radio stations were moved from the main menu to the Radioline app which is annoying enough as you can only use it when you have your hub and router running (mine get switched off at night) but today no apps are available - tried reboo...

Tv guide update

My tv guide hasn't updated since Saturday. When I check the system it says that there is programme info up to Sat 27th Jan. When I check the network connection the box seems to be successfully updating every 6 hours, as is usual. I have tried to forc...

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