Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
Since day one I’ve had nothing but problems with Virgin. If it wasn’t slow internet or constant drop outs it was the Virgin Go app not working.all of this was bad enough, but watching on demand services, catch up and Netflix is impossible. Programmes...
Hi all,seems we're in a weird position. i have 3 v6 boxes. i'm now missing out on channel launches and red button functionality. Yet there seems to be no indication of when we may be moved over to new software which will give us the same functionalit...
Hi, sometimes when I change to another channel and then go back to the first channel, I can rewind the program. Other times when I do this, I can't. Is there a hard and fast rule on when you can and cannot rewind live TV?
HiI had 2 new boxes fitted yesterday.The 1st is fine all loaded up OK all channels including Sport and Movies installed.2nd box took an age for engineer to load up. 3/4 times it failed to go through set up process. Eventually most channels arrived bu...
Hello, One of my V6 boxes has once again got the dreaded green screen of death this afternoon.It actually also happened a couple of weeks ago, but managed to repair itself that time.But it looks like it's had it now.Can I book an engineer online here...
Since a recent update neither of my Set top boxes have worked. Have done everything requested on line and I was a VM engineer for 20 years. The boxes need changing out, internet is fine. How the hell do you book an engineer seem to be going in ever i...
After midnight on 14/2/2024 the Sky SD channels and other SD channels just show a blank screen, any ideas.
Today I'm getting an error message when I try to access YouTube on my TV that says the following:"The server could not prove that it is content.dtv.virginmendia.com. Its security certificate is not trusted by your computer's operating system. This ma...
I have the same problem,stopped working Friday. Tried all the usual suggestions,rebooting box ,router and network connections in settings.ITVX has the same something went wrong try again notice. All other apps are fine as is catch up on other channel...
Trying to get a replacement remote for faulty one. The on/off button works intermittently and is getting worse. I have tried using VM web to order but keep going around in circles tried chat but that not working !!.Can someone help please.
