Writing to Ofcom about the lack of clarity. Any one else???
Hi all I am so fed up with virgin media that i have cancelled my upgrade as i was promised a new V6 box and a new HUB. Phoned virgin media last night and was told the fitting was today the 18 Jan between the hours of 08:00 and 13:00 and was all set and ready. Waited in and at 13:00 hours phoned virgin media and was told no new box was on the way . Total confusion; every time you ring up you get a different answer or price or information, told i have to have 200 megs to get the new V6 box not true you need a minimum of 100 megs.
Any way i have cancelled the upgrade and reverted back to the basic TV package but left the 100 megs on. Virgin media are so difficult to get a straight answer from I am thinking of writing to Ofcom and complaining about the lack of clarity.
Re: Writing to Ofcom about the lack of clarity. Any one else???
I placed the order via customer service team to upgrade and hence get the new V6 box.
Total confusion, every time I rang your team would give me a different quote or different requirements; in fact I had a letter confirming the fitting date for the new V6 box + hub on the 18 Jan no one turned up to carry out the work.
So disappointed with the level of service and the confusion that I am thinking of writing to Ofcom and if enough people complain the might take some action but not on an individual case.