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Ace19
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Message 1 of 13
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Why is there no picture in BBC iPlayer since getting a new V6 box?

Very frustrating that since getting the new v6 3 days ago iPlayer has sound but no picture? Other on demand channels are fine? Can anyone help?
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Targetshooter
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Message 2 of 13
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Re: Why is there no picture in BBC iPlayer since getting a new V6 box?

I have same problem. Also posted separately before seeing this. VM are not responding to this fault in new v6 box, why not?

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stevedh2
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Message 3 of 13
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Re: Why is there no picture in BBC iPlayer since getting a new V6 box?

All I can say is I don't have that issue, I have other iplayer issues with the v6, but not that one.

Also it takes between 1 and 2 weeks from the last posted message for a member of virgin staff to respond to a thread, so hopefully someone will be able to look into it when the time comes.

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Forum Team
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Message 4 of 13
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Re: Why is there no picture in BBC iPlayer since getting a new V6 box?

Hi Ace19, 

 

Thanks for your post and welcome to the forums. It;s great having you on board with us in the Community Smiley Happy 

 

I'm really sorry to hear that you are having an issue watching BBC iPlayer on your new V6 box Smiley Sad

 

Are you only getting the black screen when trying to play iPlayer or do you get this on the other apps such as YouTube and / or Netflix too? 

 

What about on Live TV or Catch Up? 

 

Come back and let us know.

 

Thanks,

 

 

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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Steve67
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Message 5 of 13
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Re: Why is there no picture in BBC iPlayer since getting a new V6 box?

http://community.virginmedia.com/t5/Virgin-Media-TiVo-service/BBC-iPlayer-sound-but-no-picture/td-p/...

 

same here..

waiting for virgin to get back to me.

 

14 days with virgin tv .. not a happy customer.  

Better the devil you know, only 50 weeks and i can go back to sky, never in 10 yrs with them did i have one problem ..

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Targetshooter
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Message 6 of 13
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Re: Why is there no picture in BBC iPlayer since getting a new V6 box?

I just got sky q on offer with new LG TV. It has serious bugs which can only be recovered from by unplugging power lead. At least the v6 box has power switch. Much worse than v6.
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Steve67
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Message 7 of 13
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Re: Why is there no picture in BBC iPlayer since getting a new V6 box?

Lol..
The v6 is good . Just 5 need the catch-up to work......



The latest I've been told is that there is an update to the system at 2am 5th March... it is a nation wide fault apparently..


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Steve67
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Message 8 of 13
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Re: Why is there no picture in BBC iPlayer since getting a new V6 box?

Still not sorted virgin..... come on..get your finger out
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Targetshooter
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Message 9 of 13
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Re: Why is there no picture in BBC iPlayer since getting a new V6 box?

Hi, Just tried my v6 and iPlayer worked ok. BUT I had a black screen with sound only when first switched on so something still wrong. I had to switch off TV (LG 55UH950) and v6 then switch on again. Really irritating.

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Steve67
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Message 10 of 13
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Re: Why is there no picture in BBC iPlayer since getting a new V6 box?

Still no pictures...engineer that called out on Saturday is calling me tomorrow with an update hopefully..
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