Hi. I've had my V6 box now for nearly a month. In that time is keeps turning itself off. I'm new to virgin tv but didn't expect to have to keep ringing up to complain. They told me to turn the savings setting off which I did. But it still just turns itself off. If it's been on 2 hours or even 15 mins. The light goes yellow then the welcome screen comes on after a while it goes to waking up. After watching my multi room which is a TiVo that is also doing it now as well. Any advice would be appreciated
Picture quality and sound is good. It is turning itself off while watching normal tv Not when watching a recorded programme. It has done it while recording and I have two recordings of the same programme which state partial recording on the message But it seems to be just turning off any time there is no pattern to it
If you have the TiVO on the same channel for some time and don't use the remote at all it'll go into snooze mode. You can switch this off by going into Home->Settings-> Device Settings->Power Saving Settings and choosing Always on. If you've done this, which it seems you have, then make sure your TVs aren't in a Power saving mode.