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Steve69
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When joined virgin promised v6 box

Free
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Superuser
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Message 2 of 6
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Re: When joined virgin promised v6 box

You might have to give a little more detail than that, as the box isn't available for new customers yet....


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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shawty1984
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Message 3 of 6
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Re: When joined virgin promised v6 box

I believe the V6 is available to new customers from today.
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Forum Team
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Re: When joined virgin promised v6 box

Hi Steve69, 

 

Thanks for your post and welcome to the forums. It's great having you in the Community Smiley Happy


As mentioned by Shelke, when you posted, the new V6 box was only available to existing customers. New customers are now able to order the box when joining. 

 

When did you join Virgin Media? 

 

Let us know.

 

Thanks,

Kath_F
Forum Team

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Steve69
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Message 5 of 6
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Re: When joined virgin promised v6 box

The sales team told me it was delayed and I should be receiving a box in a few days that was Monday haven't heard anything since.
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Forum Team
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Re: When joined virgin promised v6 box

Hi Steve69, 

 

Thanks for coming back to me on this Smiley Happy

 

Checking the account I can see this has turned in to a complaint and is now being investigated so I'll leave things with them.

 

Please keep us updated and if you need anything else, let us know.

 

Thanks,

Kath_F
Forum Team

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