Menu
Reply
  • 97
  • 2
  • 5
Telewest
Dialled in
680 Views
Message 1 of 23
Flag for a moderator

What day and do VM go live for ordering V6?

As VM has been a bit messy in the way V6 news has come out Please can some with real facts give us all a real date with time for ...
1) Phone calls to VM from out of contact customers like me.
2) Phone calls to VM from old customers
3) Phones calls to VM from new customers in January
4) online ordering for re contact customers
5) online ordering for old customers
6) online order for new customers in January

Thanks
0 Kudos
Reply
  • 8.02K
  • 423
  • 1.3K
Superuser
Superuser
640 Views
Message 2 of 23
Flag for a moderator

Re: What day and do VM go live for ordering V6?

Check the pinned post at the top of this forum

VirginMedia wrote:

Unfortunately, we can't process orders for V6 via the community or our contact centres right now, but will let you know here as soon as you can.



I wouldn't call it messy, more that everyone seems to be rather impatient Smiley Wink

When they know enough to announce it, it'll get announced.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
0 Kudos
Reply
  • 4.27K
  • 101
  • 1.14K
frank_gm
Community elder
621 Views
Message 3 of 23
Flag for a moderator

Re: What day and do VM go live for ordering V6?

I see that he is being discriminatory. He mentions options for "old customers" twice, what about the young customers?

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
  • 8.02K
  • 423
  • 1.3K
Superuser
Superuser
595 Views
Message 4 of 23
Flag for a moderator

Re: What day and do VM go live for ordering V6?

Or those who are old physically, but young at heart?

It's a PC minefield! Smiley Very Happy


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
0 Kudos
Reply
  • 4.27K
  • 101
  • 1.14K
frank_gm
Community elder
564 Views
Message 5 of 23
Flag for a moderator

Re: What day and do VM go live for ordering V6?


PrinterElf wrote:

Or those who are old physically, but young at heart?

It's a PC minefield! Smiley Very Happy


That applies to me, maybe that's why I got a call from VM  Smiley Happy

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
  • 20.16K
  • 732
  • 1.5K
Forum Team
Forum Team
546 Views
Message 6 of 23
Flag for a moderator

Re: What day and do VM go live for ordering V6?

Hi Telewest, 

 

Thanks for your post Smiley Happy 

 

All Existing Customers will be able to order the new box real soon. We're currently working through the Be First data for customers who registered their interest there. 

 

Anyone who hasn't will need to wait until we're able to accept order via the helpline or online. As soon as it goes live, we shall let you know. 

 

New customers will have to wait until January 2017 before they're able to have one. 

 

If you have any further questions, pop them my way Smiley Happy 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 72
  • 1
  • 3
jbsco
On our wavelength
494 Views
Message 7 of 23
Flag for a moderator

Re: What day and do VM go live for ordering V6?


Kath_F wrote:

Hi Telewest, 

 

Thanks for your post Smiley Happy 

 

All Existing Customers will be able to order the new box real soon. We're currently working through the Be First data for customers who registered their interest there. 

 

Anyone who hasn't will need to wait until we're able to accept order via the helpline or online. As soon as it goes live, we shall let you know. 

 

New customers will have to wait until January 2017 before they're able to have one. 

 

If you have any further questions, pop them my way Smiley Happy 

 

Thanks,


@kath_F old customers, new customers, did Virgin Media send one to Santa!!!

0 Kudos
Reply
  • 34
  • 0
  • 3
cloggs123
Tuning in
436 Views
Message 8 of 23
Flag for a moderator

Re: What day and do VM go live for ordering V6?

I registered my interest a few weeks back, I haven't had a phone call

 

If I missed the call, will they call back, can I ring them and chase this up

0 Kudos
Reply
  • 520
  • 42
  • 125
Corinneangela
Rising star
419 Views
Message 9 of 23
Flag for a moderator

Re: What day and do VM go live for ordering V6?

I read on another thread they will try 3 times, then give up..
0 Kudos
Reply
  • 97
  • 2
  • 5
Telewest
Dialled in
350 Views
Message 10 of 23
Flag for a moderator

Re: What day and do VM go live for ordering V6?

I like many others had put their details down on the site page weeks ago and if you are going through the data now how are you doing this?
1) by time?
2) by date ?
3) by area?
4) by name ?

AS Like many others having no phone call or email yet ?

Reason that customers are being impatient with getting the new box is that the older boxes are getting slower even with software releases and that VM has pushed it so closely to Christmas were people are putting up they decorations and need to work out space for VM staff to fit them in .
Plus we TV fans have got hold of Christmas TV guide ready to place our shows into the box to record BUT not knowing if we got the old box or the new with 6 channels record is a bit of trouble. ..

SO VM this is why we like to know about the communication between us and you about the box......
0 Kudos
Reply