Thanks for your post and welcome to the forums. It's great having you on board in the Community
I'm sorry to hear that the Sales agent you spoke to didn't make things clear. As mentioned by jamesofmerton, currently recordings from the V6 box can be downloaded to your Tablet and / or mobile devices. This option isn't yet available for PC / Laptop devices.
If and when it does we'll be sure to let you know.
Apologies for any inconveniences.
Kath_F Forum Team
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