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Registered: 3 weeks ago
Message 1 of 4 (101 Views)

Vivo connection problem

Recently the green light under the heart has been flashing non stop. I am unable to watch Netfix or catch up. After clearing and resetting it still says Ethernet cable is unplugged N27. This is not the case.  Please advise on next steps. 

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Forum Team
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Registered: ‎04-07-2016
Message 2 of 4 (68 Views)

Re: Vivo connection problem

Hi BOWBELLE11,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your TiVo®.

 

I've located your account and I can see you've had a technician out to fix this for you. Is the box working okay now?

 

Speak soon Smiley Very Happy

 

Josh


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Message 3 of 4 (56 Views)

Re: Vivo connection problem

Hello.  Problems continue. Technician came out, he thought he resolved. He stated there was some 'dirt around a connection wires (by this he meant minute piece of wiring from the actual cable) he literally blew away then it worked. By late pm same issue again. Tightened nut around white cables and it worked.  Later on without any movement of cables it does not work. I am exasperated. Technician is still required.

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Message 4 of 4 (30 Views)

Re: Vivo connection problem

Hi Bowbelle11

 

Thanks for taking the time to get back to us, I'm so sorry for the continued problems you're experiencing with your TiVo box.

 

I'd like to arrange for member of the team to come and take another look, if you're available? I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

 

Look forward to hearing from you and getting this issue resolved. 

Craig


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