Doesn't mean you can't. But you'll need to ring.
Thanks for your post and apologies to hear you're not having much luck when trying to order the new V6 box online via My VM.
Are you getting any error message when trying to access this page? If so, it could mean you have a discount on the account. In which case you will need to give us a call on 150 / 0345 454 1111.
Keep us posted on how the call goes.
Tech fan? Have you read our Digital life blog yet? Check it out