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V6 volume too low.

CDB1
On our wavelength

on ‎09-03-2017 14:52

Is there a hidden volume control for the V6 box anywhere in the menus?  When I turn the tv from freeview to  Virgin I have to double the volume on the remote control as it's so quiet.  The old Tivo box was fine and we didn't have to touch it.

242 REPLIES 242

CDB1
On our wavelength

on ‎10-03-2017 17:51

I guess there isn't or no one else has this problem.

trentman
Up to speed

on ‎11-03-2017 07:32

Hi CDB1,

I'm sorry I can't answer your question re T6 hidden volume control but I do agree with you that the V6 sound level is lower than the old TiVo.

My TV sound level goes from 0 - 100 and was always set at 50 for both TiVo and Freeview but with the V6 I have had to increase the volume to between 60 and 66 depending on channel selection.

 

dannylau
Very Insightful Person
Very Insightful Person
In response to trentman

‎11-03-2017 07:40 - edited ‎11-03-2017 07:40

There's no volume control on the V6, it's slightly lower than the Tivo but not half at least in my case

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CDB1
On our wavelength
In response to dannylau

on ‎11-03-2017 20:16

I normally have my TV set at 25, but when watching the V6 I have to go upto 45-50.
I'll have to dig my sound meter out to do a more scientific test. 😉

Doudar
Fibre optic

on ‎12-03-2017 08:48

@CDB1 wrote:

Is there a hidden volume control for the V6 box anywhere in the menus?  When I turn the tv from freeview to  Virgin I have to double the volume on the remote control as it's so quiet.  The old Tivo box was fine and we didn't have to touch it.

I found that going in to Settings, Audio then changing Dolby Digital PCM to Dolby Digital helped with this.

 

JohnD
Strangely strange yet oddly normal.

CDB1
On our wavelength
In response to Doudar

on ‎21-03-2017 21:03

I checked my settings and it was already on Dolby Digital.

I also got a new battery for my sound meter and the V6 box is about 6-8db quieter than Freeview when watching the same channels on the telly.

Nat_J
Forum Team (Retired)
Forum Team (Retired)
In response to CDB1

on ‎28-03-2017 10:18

Hi there CDB1,

 

Sorry about this.

 

It may be worth switching the sound setting from Dolby Digital to see if the alternative would better suit you.

 

There are no known issues for the V6 being very quiet.

 

I also recommend reseating your HDMI cable or possibly trying a different cable.

 

Let me know how you get on with this,

 

Nat_J

 

 

 

 


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bigmaluk1
Tuning in
In response to Nat_J

on ‎17-04-2017 09:58

I used to do tv and radio servicing. Surely there must be an engineers menu where the gain of the hdmi output can be increased. Come on virgin tell us. 151 don't know.

bigmaluk1
Tuning in
In response to bigmaluk1

on ‎18-04-2017 12:34

Don't ask how but I was comparing DD to the pcm sound outputs and again don't ask how but the sound level for the DD output got louder and is now normal??????
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