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murof
On our wavelength
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V6 upgrade charges

Hi, I am on what was called the XL TV package with 100Mbs broadband and was looking to do the upgrade to a V6 box.

I was under the impression I could do this for a one-off payment for £49.95 + £14.99 for activation, however I have just been told by a nice lady named Shilpa in the Virgin Media callentre that it will cost me £114.94 + activation.

I don't understand why some people can get the box for the cheaper price and others cannot.  If I chose to upgrade my package to the 200Mbs package, then I would be able get it cheaper, but then what's the point of advertising it as a on-off upgrade fee as my monthly payments will also go up?

Can someone please confirm to me the correct price?

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Superuser
Superuser
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Re: V6 upgrade charges

The standard charge is £99.95 plus £14.99.

There is a £50 discount for customers with both TV XL, Full House, and broadband 200Mb.

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