I supplied all of my box details etc. during my phone call to customer services on Saturday and the colleague I spoke to then told me that neither anyone in tier 1 or tier 2 support had been made aware of this problem prior to then but tier 2 had confirmed to him that it would be raised as a matter of urgency that afternoon and a resolution would be posted on this thread by the middle of this week (we went through this thread together whilst I was on the phone).
Your post a few minutes ago seems to suggest that this has not happened.
Can you please tell me exactly where we are in the process and what is being done and when we can expect a resolution (if known)?
As mentioned yesterday, a fix was deployed on Monday, now that you and Auldyin are advising that it has not improved your end, I have asked for the fault to be re-investigated. As we don't currently know why the fix hasn't worked, I cannot offer you an estimated fix time.
Adrian Hayes Virgin Media --------------------------------------------- I work for Virgin Media but I browse and post on the forums during my spare time.
May I echo your sentiments Arfer. Don't know about you but I'm totally fed up with Virgin. I just do not feel that we, the customers, are taken seriously. I have had Virgin operatives howling down the phone at me telling me to change an HDMI cable and not believing me when I told him that it was a new HDMI cable. They ended up sending me a replacement, totally obsolete V+ Box. When they installed the first broadband cable, the guy wanted to nail it onto a newly laid, very expensive hardwood floor!! Another time, the modem they supplied was unable to handle to the BB and surprise surprise they wouldn't offer a refund for something they couldn't supply and insisted that we paid full whack. We stupidly but "loyally", had a mobile contract with them for.....24 hours! Two mobile phones couldn't make contact each other in the SAME ROOM! Where, and what next? Cheers
Ditto!!! Absolutely no change at this end, although my 2nd box randomly recorded 4 suggestions one day whilst we were on holiday. Nothing before though and nothing since and never had one on my main box!!