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Forum Team
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Registered: ‎04-07-2016
Message 41 of 101 (357 Views)

Re: V6 suggestions.

Hi all,

 

I'm very sorry if additional trouble is experienced with our service.

 

If these are still present, please feel free to create an independent thread so that we can respond ASAP.

 

Nat_J


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On our wavelength
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Message 42 of 101 (344 Views)

Re: V6 suggestions.

Hi Nat_J,
What does your post mean?
Don't you think that some sort of response is long overdue in respect of the Suggestions problems?
Cheers
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On our wavelength
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Message 43 of 101 (327 Views)

Re: V6 suggestions.

Ditto.

Why start a new thread to cover the problem outlined in this thread and that we are still experiencing?

Some sort of constructive reply would be nice.

Arthur
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Tuning in
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Message 44 of 101 (320 Views)

Re: V6 suggestions.


Nat_J wrote:

 

If these are still present, please feel free to create an independent thread so that we can respond ASAP. 


 

I think the community is better served by having the original thread answered rather than searching multiple threads to get a "potential" solution to the same problem.

 

 

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On our wavelength
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Message 45 of 101 (318 Views)

Re: V6 suggestions.

Ditto
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Message 46 of 101 (259 Views)

Re: V6 suggestions.

I reported this as a fault by phone last Saturday and was told that neither first or second tier support were aware of the problem but would now research it and I should expect an update on this thread by midweek.
Doesn't appear to have happened.

Getting more and more used to broken promises from VM!
Virgin Media Staff
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Registered: ‎14-12-2011
Message 47 of 101 (251 Views)

Re: V6 suggestions.

Hi all, we are aware that there was an issue with suggestions not recording for some customers, a fix for this was deployed at the start of this week. If anyone is still affected by this, can you reboot the box and then let me know if there's an improvement please?
Adrian Hayes
Virgin Media
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I work for Virgin Media but I browse and post on the forums during my spare time.

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On our wavelength
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Message 48 of 101 (235 Views)

Re: V6 suggestions.

Hi,

Absolutely no difference here!

Cheers

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Message 49 of 101 (224 Views)

Re: V6 suggestions.

No change here as yet...

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Virgin Media Staff
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Message 50 of 101 (213 Views)

Re: V6 suggestions.

Thanks for your replies, can I double check that you have performed a mains reset and your settings are as per below ? 

Home>Help & Settings>Settings>Recordings =Yes, Record when there’s space

Home>Help & Settings>Devices>Power Saving Settings = Always on or Snooze (suggestions on)

 Thanks

Adrian Hayes
Virgin Media
---------------------------------------------
I work for Virgin Media but I browse and post on the forums during my spare time.

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