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Message 21 of 135
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Re: V6 suggestions.

Hi Andy_Lboro, 

 

Thanks for your post Smiley Happy

 

There hasn't been any updates only what Collette has already posted above. 

 

Have you tried turning the feature off and then back on to see if this helps? 

 

Come back and let us know.

 

Thanks,

Kath_F
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Andy_Lboro
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Message 22 of 135
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Re: V6 suggestions.

Kath,

Yes I tried switching the feature on and off but it made no difference.

Thanks,

Andy.

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auldyin
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Message 23 of 135
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Re: V6 suggestions.

Hi,

My V6 has the same symtoms, is only a few weeks old and is only using about 25% space.

I too need to know whats the problem is and how to resolve it!

Thank you

 

 

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Message 24 of 135
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Re: V6 suggestions.

Hi All,

I'd like to gather some details from those of you who are experiencing this issue.  If you don't mind replying back with the following information please:

* Space left on hard drive.

* If you have more than 1 box, does it affect 'all' or just 1 box?

* What is the Standby Mode feature set to currently? You can find out how to check via Standby Settings on your Virgin TV box

* Confirm if you have tried turning off 'Suggestions' off and then 'ON' again.  If not, give this a try please.

* Checked 'Planned Recordings' and 'Hiccups' folder. State if there are any errors in there?

If you prefer to send the information privately to me then please do so by clicking on my username, then on the right hand side, there's button 

Thank you for your assistance.

Collette.


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auldyin
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Message 25 of 135
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Re: V6 suggestions.

Collette,
Details:
HD has 70% space available
We have 2 boxes only one being affected
Have tried all standby settings
Suggestions switched on and off
Planned recordings seem to be ok
Hiccups is a shambles with comments made about every recording
Cheers

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Andy_Lboro
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Message 26 of 135
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Re: V6 suggestions.

Collette,

72% free

x2 TiVo boxes - original TiVo box suggestions work, New V6 box no suggestions.

Have tried all standby modes and have switched suggestions on and off

Planned recordings are okay. 

I am away from home at the moment so cannot see the hiccups folder but do not remember any problems with this. I will check when I return.

Overall the V6 seems be working perfectly except for the empty suggestions folder.

 

Andrew

 

 

 

 

 

 

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FoxyScott
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Message 27 of 135
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Re: V6 suggestions.

 

Space left on hard drive. 70% left.

* If you have more than 1 box, does it affect 'all' or just 1 box? Just the 1 box

* What is the Standby Mode feature set to currently? You can find out how to check via Standby Settings on your Virgin TV box connected low power

* Confirm if you have tried turning off 'Suggestions' off and then 'ON' again.  If not, give this a try please. Yes, tried it, didn't work

* Checked 'Planned Recordings' and 'Hiccups' folder. State if there are any errors in there? Yes lots of errors

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Andy_Lboro
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Message 28 of 135
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Re: V6 suggestions.

Back at home now. No errors in hiccups or planned recordings.

Andy.

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auldyin
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Message 29 of 135
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Re: V6 suggestions.

Hi Collette,

Are we getting anywhere with this problem?

Cheers

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Message 30 of 135
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Re: V6 suggestions.

Hi all, 

And many thanks for replying with the requested information.  I have now compiled this together and sent this off to the teams working on this.  We will be gathering the same information from other sources as well so once we have more information we'll be able to get this moving forward.

I will update you as soon as I know more.  Thank you all for your help and patience and we'll be in touch very soon.

Collette.


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