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palmer_44
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V6 start up issues

having start up issues , 3 lights flashing , welcome screen stays on . Rebooted and reconnected a few times , have to wait 7 days for an engineer !!

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Re: V6 start up issues

Hi palmer_44, 

 

Thanks for your post and apologise to hear you were having an issue with getting your V6 box installed and set up correctly. 

 

Are you still getting an error message? 

 

If so, make sure the V6 box is connected to the Home Network via an ethernet cable. If you've already connected one, reboot the box to ensure the connection has been made successfully. 

 

If you need to connect the box via wireless then you can do this by following these options: 

 

Home on the TiVo® remote > Select Help & Settings > Settings > Network > Change Network Settings > Other Options > Connect to WiFi

 

Once the connection is successfully made, the 'Installing Software' screen should come on. If it doesn't connect, try forcing it by following these options: 

 

Home on the TiVo® remote > Select Help & Settings > Settings > Network > Connect to the Virgin Media Service now

 

Keep me posted on how you get on. 

 

Speak soon, 

Kath_F
Forum Team

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